Pre-Order Shipping Info
If you have just purchased a product on "Pre-Order" and are wondering what this means and how long it will take to ship to your doorstep, not to worry, all the info is right here! Pre-Order simply means 1) this product is so rad that we are giving everyone a chance to snag it, 2) so, we're gauging our customers to see how many orders will come through in the specified period of time 3) once we get all of the orders in, it can take 4-6 weeks for this product to hit your doorstep because it needs to be sourced, printed and shipped. However, don't be afraid to order items that are on Pre-Order, it will be well worth the wait!
Lastly, if you've ordered multiple items and 1+ of them are "pre-ordered", the entire order will be shipped together once we receive all of your items. If you have any questions regarding expedited items just email us!
Oh no! Though it’s a bummer when things aren't right, we do accept returns & exchanges within fifteen (15) days of purchase for items in new condition. It’s pretty easy!
This is how it’s done:
You can't return or exchange anything that's not in brand new, unworn, unwashed, and in original condition.
Make sure to pack up the goods well enough to make it safely to Portland!
Please send your return package to:
120 NE Graham St
If you're wanting to return an item(s), please email us first for return authorization. Then, complete the "Return" form in your package, write your order number on it, and include it in your return shipment. It’d also be great if you can include the original invoice in the package so we know it’s yours for sure! This part is important.
While we don't charge any fees to process returns, return shipping is your responsibility and original shipping charges are non-refundable.
Your refund will be processed within a week of when it hits our door. After that, it usually takes your bank 3-7 days to apply the refund to your account.
Same rules apply for international but please know that we cannot refund duties, taxes or shipping charges.
If you're wanting to exchange item(s), please email us first for authorization. Then, fill out the "Exchange" form in your package stipulating the new size you'd like, include the original order receipt and include it in your return shipment. Customers will need to pay for the return shipping, but we will pay the shipping costs of the new item(s). Please note, we ONLY exchange items that are of the exact same value, otherwise you will need to make a "return" as outlined above and purchase the new item you are looking for.
All orders within the U.S. ship for only $7. No matter how big or small your order is, it’s just seven bucks! Shipping for international orders is $25 USD.
We try to process every order within 24 hours of when it’s placed but it can take up to 3 days, or longer if your item is on Back-Order (please see above).
We’ll send you an email confirmation with your tracking number once your order ships.
Packages often arrive 3-9 days after we’ve processed and shipped your order!
Please allow 5-9 business days for the U.S. Postal Service to deliver to P.O. Boxes, 8-12 business days for AK/HI orders, and 8-12 business days for APO/FPO orders.
On international orders: All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs.