FAQs

Hello! Hopefully the below information helps to answer a lot of your questions but don't hesitate to reach out if you're still left with some.

 

Returns / Exchanges

WE ARE CLOSING OUR ONLINE STORE AFTER THE WORLD CUP. I know, so sad. Which means, from this point on we won't be accepting anymore returns or exchanges. We're so sorry! However, we have to start preparing now to close down our online shop, so we are disconnecting a lot of the apps/programs associated with running our store. So, please try to purchase the exact sizes you need, because once all of our stuff leaves the shelves IT'S GONE! 

Help! My order won’t go through! What do I do?

1st: Check your credit card information, including billing and shipping address. It has to be perfect.

2nd: What browser are you using? Is it updated to the latest version?

3rd: There’s no rush to click more than once, we wouldn’t want you to accidentally order twice.

4th: If it is still acting weird, let us know via email, and we’ll try to help you as quickly as possible.

 

Can I contact you any other way than email?

For right now, we’re only able to respond to inquiries via email, but we promise we’ll make it good. We want to hear from you!!

Umm, I need to change something wrong with my order. Can I do that?

If you need to change or cancel your order, please contact us right away. We process orders as fast as possible, and once your swag is shipped, we will be unable to make any changes.

So, when will my rad stuff ship?

Typically, we pick, pack, and ship all products within a few days, but some of our products are made-to-order, so it can take a little longer to make something special for you! Shipping times may vary due to availability but we’ll keep you posted. Orders are not shipped on the weekends or holidays.

Hey, I think my order was cancelled?

Well, that wasn’t expected. However, strange things happen and it's possible the item you ordered may have become out of stock and is no longer available. If an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. Sound good? Hope so!

How much is shipping?

For domestic orders, it’s just $7.00. Seven bucks, all the time! 

International orders are always $25.00, but don’t forget about taxes, duties, fees, and stuff! Those are not included.

Will I have to pay international taxes & duties?

An international order may be subject to import duties and taxes, which are presented once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Unfortunately we can’t control or take responsibility for any duties/taxes applied to your shipment. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for more information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

We love you but... if you refuse an international shipment from us, you are still responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Rapinoe HQ in Portland. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Am I still required to pay customs, duties, taxes, and collection fees if I receive “Free International Shipping”?

Yes, all international orders may be subject to import taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.

 

 

 xo,

The Rapinoes